This Privacy Policy explains how Neoteric UK (https://neotericuk.co.uk) collects, uses and protects personal data when you visit our website or contact us. We are committed to handling your information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are and the data controller
Neoteric UK is operated by Domain Farm Limited (https://domainfarm.co.uk), which is the data controller responsible for your personal data in connection with this website. If you have any questions about this policy or how your data is handled, please get in touch via our contact page.
The personal data we collect
We collect only the personal data that is necessary to operate this website and respond to enquiries. This may include:
Contact form submissions: when you complete a form on our website, we collect the information you provide, such as your name, email address, and the content of your message.
Comments: if we enable a commenting feature on any part of the site, we may collect the name, email address and any content you submit, along with technical information such as your IP address, to help prevent spam and abuse.
Analytics and usage data: we automatically collect certain technical information when you browse our website, including your IP address, browser type, device information, pages visited, referring website, and the dates and times of your visit. This data is collected through tools such as Google Analytics and Google Search Console.
How and why we use your data, and our lawful bases
We use personal data for the following purposes and rely on the corresponding lawful bases under UK GDPR:
To respond to enquiries submitted through our contact form, based on our legitimate interest in communicating with visitors who contact us, or, where applicable, to take steps prior to entering into a contract.
To moderate and display comments, based on our legitimate interest in maintaining a safe and relevant website, and, where required, your consent.
To understand how our website is used, identify technical issues, and improve content and performance, based on our legitimate interest in operating and improving our website, and, where cookies are not strictly necessary, your consent.
We do not use your personal data for automated decision-making or profiling that produces legal or similarly significant effects.
Cookies and analytics
Our website uses cookies and similar technologies to support core functionality and to help us understand how visitors use the site. We use Google Analytics to gather aggregated statistics about website traffic and behaviour, and Google Search Console to monitor and maintain our presence in search results. These tools may set cookies or collect data such as IP addresses, though we have configured our analytics settings to minimise the collection of identifiable information where possible.
You can control or disable cookies through your browser settings at any time. Most browsers allow you to refuse or delete cookies, though doing so may affect certain features of the website. Where required by law, we will request your consent before setting non-essential cookies.
Third parties we share data with
We do not sell or rent your personal data. We may share limited personal data with trusted third-party service providers who help us operate the website, including:
Hosting providers, who store website data and process form submissions on our behalf.
Analytics providers, such as Google, who process usage data to help us understand website performance.
These providers are only permitted to process personal data for the purposes we specify and in accordance with applicable data protection law.
How long we retain data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form enquiries and any related correspondence are typically retained for a reasonable period to allow us to address follow-up queries, after which they are securely deleted. Analytics data is generally retained in aggregated or anonymised form, or for a limited period as configured within our analytics tools.
Your rights under UK GDPR
You have the following rights in relation to your personal data:
The right to access the personal data we hold about you.
The right to rectification of inaccurate or incomplete data.
The right to erasure of your personal data in certain circumstances.
The right to restrict our processing of your data.
The right to object to processing based on our legitimate interests.
The right to data portability, where applicable.
To exercise any of these rights, please contact us via our contact page. We will respond to your request within the timeframes required by law.
If you are unhappy with how we have handled your personal data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection, at ico.org.uk.
International data transfers
Some of our third-party service providers, such as Google, may process data outside the United Kingdom. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place, such as reliance on adequacy regulations or standard contractual clauses, to ensure your personal data receives a level of protection consistent with UK GDPR requirements.
Contact us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact Domain Farm Limited via our contact page.
This policy may be updated from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically.